Mail Delay Update 03.14.24
March 14, 2024
Southside Water bills were likely coded by USPS this month as “Marketing Mail” resulting in delayed delivery times (10+ days).
The Board has waived penalties for the month of March. Customers should still receive a bill and may pay upon receipt with no late fee.
Thank you for your patience as we navigate this unexpected incident.
Included with this month’s bills was a customer notification letter about upcoming surveys. Please see a copy of the letter here.