FAQ

To serve you better, we've assembled a list of our customers' most frequently asked questions. If you don't find your answer here, feel free to contact us.

How could I have used this much water?

You may not have - the numbers on your meter may have been transposed or hard to read. You could possibly have a leaky toilet or faucet that's difficult to detect. Just call the office and we'll work with you to solve the problem.

What do I do if I am experiencing low pressure?

Check your meter and the surrounding area for possible leaks. Next, call our office and report low pressure for your area.

Why is my water discolored?

A repair could have been completed recently allowing air to enter the line, causing the milky look.

What chemicals does our utility district add to the water?

Only chemicals that are approved by the National Safety Foundation for treatment of drinking water.

My water tastes, looks, and smells funny. Is it safe to drink?

All public water systems are required to maintain a minimum chlorine level of 0.2 mg/L (tested at the end of each line) by state law. Systems that use chloramine as a disinfectant must maintain a level of 0.5 mg/L by state law. Our disinfectant levels are tested daily to ensure safety.

Why does debris come out of the faucet when running hot water?

Most likely your water heater needs to be flushed. CAUTION: Most manufacturers recommend hiring a professional to flush your water heater. If you plan on doing this yourself, read the owner's manual to keep from being hurt and or damaging the water heater.

Why do I have a previous balance when I know I sent in my payment?

We may have received it after the due date or we may not have received it at all. Call our office and we will help you solve the problem.

Why does my bill say "Estimated?"

When meter readings are not easily obtainable or unavailable, estimating is an efficient way to accurately bill established customers.

Southside Water Works takes an average of usage over a course of time (usually 6 months) and formulates a reading/usage estimate from this average.

Reasons for Estimates:

  • Unable to read meter due to debris or other obstruction in or around meter
  • Unable to read meter due to weather
  • Broken or malfunctioning meter
  • Computer system error
  • Emergency situations

Note that if an estimate is too high or too low, your next month’s reading will compensate for this discrepancy. We strive to give you a reasonable estimate to the best of our abilities. Thank you for your understanding.

What is this "Donation Charge" I see on my bill?

In early 2017, Southside Elementary and Southside High School requested help collecting donations for their schools.

Southside Water Works and Sewer Board developed a plan to assist the schools by adding 50 cents to each water bill. Before activating this donation, we mailed all customers a letter with the option to opt out or continue to give the donation.

See a copy of the letter here.

At the end of each year the amount collected will be divided equally between the elementary and high schools. We appreciate your contribution to our students

Read about the 2017 donation here.

If you would like this donation removed from your bill, simply call us at (256) 442-8707 and we will inactivate it.

Garbage Questions

While Southside Water Works and Sewer Board collects payment for garbage services, all garbage-related concerns will be directed to Southside City Hall at (256) 442-9770 ext. 119.

All service complaints will be directed to Advanced Disposal Services at 1-800-333-7736

All new constructions will have to call personally to receive their first garbage can.

See a list of pick up days here.

See Advanced Disposal Notice here.